Frequently Asked Questions
- Do you stand behind your work?
Yes, we offer a limited free 90-day workmanship warranty. This warranty covers any incidents of fault by our technicians resulting in damages to your products in the course of the assembly process. We will repair or replace only those parts damaged in line with delivering our assembly services and in the case of irreplaceable parts we will over a full refund if applicable. We do not cover any occurrences of manufacturer or retailer faults that result in damages. We suggest inspecting all your cartons prior to our arrival. Technicians will also inspect all parts and hardware for damages or missing components and parts prior to the beginning of the assembly and will notify you immediately if any concerns exist. We will also assist in resolving any issues with the manufacturer or retailer.
- Do you offer interior design services?
CA&I is in partnership with interiors design firms in both Atlanta and Charlotte providing professional interior design and space planning services. Our teams will work with you to help in the often-daunting tasks that arise with trying to complete the process of delivering the winning solutions you have envisioned. To make and appointment with one of our preferred design consultants please contact us. A basic $125.00 fees apply for a minimum 1-hour consultation and is non-refundable.
- Will you shop IKEA for me?
CA&I offers our signature furniture shopping supply service exclusively for the IKEA experience. Place an IKEA Order to get started.
- Does your company offer delivery also?
Special delivery services are available for residential, commercial, institutional and retail assignments. Please call for details. For general IKEA deliveries, arrangements can be made through IKEAS’HOME DELIVERY desk via contract services providers.
- Will the technician take the cartons away when he is done?
Typically the technician will not carry away the cartons or trash from a residential assembly or installation that was not delivered by CA&I, however they will very neatly stack the waste for your disposal and will collect waste as the assembly progresses. Exceptions apply with commercial and institutional services.
- How can I pay for my services?
For your convenience, we accept VISA, MasterCard and Discovery cards. We also accept local area bank checks upon prior approval and cash. There is a $50.00 returned check fee for all returned checks. CA&I does not offer terms for outside accounts for commercial or institutional services however, we do accept credit card payments or company checks upon completion.
- Is there any travel cost associated with your service?
Travel fee apply to site addresses outside of a 30 mile radius from your local IKEA store location at the $0.95 per mile rate. Some rate fees are negotiable with size of assembly or shopping order. Call for details.
- How long will my assembly take?
The average professional assembly generally takes a minimum 1.5 hours per item. Surprisingly though, our technicians are seasoned and employ the most expedient means and methods to accomplish your assembly as quick as possible.
- Do I have to bring my items to you?
No, we provide on site assembly and installations. We come to where your items are and assemble where you want them. We do require all items to be in the room or area where you want them for assembly prior to the technicians’ arrival. We also suggest clearing the area of obstructions to allow for adequate space during the assembly.
- Will the technician call me prior to arrival?
Yes, our technicians are required to call prior to arrival. Calls are placed to our customers to verify addresses, assure your availability for the window of arrival that has been scheduled and for specific directions to your location.
- Can I request a specific day and time for my assembly?
CA&I can generally schedule your assembly Monday thru Saturday with limited availability on Sunday. You can reserve a technician
- How quickly can I be scheduled for an assembly or installation?
Typically, we schedule our technicians for availability within 24 to 48 hours for on site assembly and installations. We do however recommend calling in advance of your projected timetable to inquire of specific availability. When using our professional shopper services please allow at least a 3 day window to afford the utmost quality of our services. CA&I can offer same day service for that special project for our interior designers and space planners
- Do you bring your own tools?
Yes, each technician maintains all the necessary tools and equipment to complete each order according to manufacturers’ directions and proven industry means and methods.
- What kinds of products does your company assemble and install?
We have an extensive background of experience with products sold through your favorite retailers. Nearly every description of product ranging from furniture and accents for every room of the home or office to outdoor lawn, garden and recreational merchandise, fitness and exercise equipment, game tables, storage and organizational systems to commercial office and institutional products for professional and retail applications.